If your business uses HelpDesk
To close your workspace and delete everything in it:
- Write to us from the email address of the workspace owner. Give the name of the business and the address of your workspace.
- We confirm the request with the owner, then close the workspace. Nobody can sign in after that, and no more messages are sent or received through it.
- We keep the data for 30 days, in case the request was a mistake. During that time the owner can ask for the workspace to be restored.
- After 30 days the workspace’s conversations, contacts, files and team accounts are deleted. Copies in backups expire within eight weeks after that.
Closing a workspace does not close your WhatsApp Business account, which stays with you at Meta. To remove our access to it, open your Meta Business settings, go to the business integrations (or the WhatsApp account’s partners) and remove HelpDesk.
If you are a team member
Ask the owner of your workspace to remove your account, or write to us. Messages you sent for the business stay part of its conversation history.
If you messaged a business that uses HelpDesk
That business holds the conversation with you. Ask it directly to delete your messages and your contact details. If you cannot reach it, write to us with:
- the phone number you used on WhatsApp, and
- the name or the WhatsApp number of the business you wrote to.
We will pass your request to the business and help it respond. To stop messages from a business straight away, tell it to stop on WhatsApp or block its number.
How long it takes
We answer deletion requests within 7 days. A closed workspace’s data is deleted when its 30-day waiting period ends.
Where to send a request
Our contact details are on the home page of this site.
What we hold and why is described in the privacy policy.