The AI assistant

Teach it about your business

1. 1Open AI assistant > Knowledge base.
2. 2Add a topic for each subject - Opening hours, Delivery, Deals - written as you would tell a new receptionist, with real prices and timings. You can also start from a template or import a document.
3. 3Its catalogs (your menu, your products) are read too.

Switch answers on

Under Chat answers, try a few questions as a customer would, then switch answers on. Watch its replies in the inbox; "Questions it could not answer" shows what to add next.

Help for your team

Optional extras: hand angry customers to a person at once with a note, a summary when a chat is handed over, Suggest reply (a draft for your agent to check), Summarise, and topics and mood for your reports. It can also take orders and bookings into your catalog and tell customers where their order stands.

AI credits

Each AI reply uses 1 to 4 credits. Your plan includes credits every month, and you can buy more; extra credits never expire. When they run out, the AI stops and your menu and bot carry on as before.