Reports
Reports show what each agent and department did over a period, which of your products or menu items customers ask about, and - with the AI - the topics and mood of your chats.
Team and departments
Chats given and resolved, replies, how fast the first reply was, and time online, for any period. Open an agent or a department for day-by-day figures, and press Download to open it in Excel.
What customers ask about, and how they feel
What customers ask about: your catalog items, most asked first - free. Topics and mood: what closed chats were about and whether customers were happy, calm, upset or angry, read by the AI.
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Related guides
- The overview dashboardToday at a glance: who is waiting, open chats, messages and where chats are going.
- Your team and their rolesInvite your staff, each with their own login and only what they need to see.
- The AI assistantAnswers customers in Urdu and English from what you teach it, and hands the rest to your team.