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HelpDesk

Instagram direct messages

Connect your Instagram professional account and its direct messages arrive in their own inbox in HelpDesk, divided by account, with the same tools as WhatsApp.

Connect your account

  1. 1Your Instagram account must be a professional one (Business or Creator), linked to a Facebook Page.
  2. 2In the Instagram app turn on "Allow access to messages" (Settings > Messages and story replies > Message controls > Connected tools).
  3. 3In HelpDesk open Instagram > Account and press Connect with Facebook.
  4. 4Choose the Page and its Instagram account.
Connecting an Instagram account
Connecting an Instagram account

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